Privacy Policy

This policy explains how Shagle Chat App handles information when you use our virtual-companion chat service. For questions or privacy requests, contact the app team at ditpolairudteam@gmail.com.

About the service

Shagle Chat App is intended for adults aged 18 and over. Companions are fictional, and replies are generated using artificial intelligence. Availability and typing indicators are simulated. The service is not a conversation with a real person or a source of professional advice.

Information we process

• Conversations and preferences: messages you send, generated replies, recent conversation context and saved preferences are processed to provide relevant replies. Unsent messages remain on your device until sent.
• Guest account and service records: a generated guest identifier, authentication information, message balance, reward requests and transactions, request identifiers, timestamps and usage records help operate the service and prevent duplicate rewards or abuse.
• Device and connection information: our hosting infrastructure receives network information such as IP addresses and request logs. The application uses a keyed representation of the IP address for rate limits. Google Play Integrity supplies app, licensing and device-integrity results to help verify official installations.
• Local profile: profile settings, selected profile images, favourites, local chat history and notification preferences are stored on your device. Information you choose to include in a sent message is processed as conversation content.
• Reports and support: when you submit a report, its reason and the selected recent message excerpt are sent to the app team. If you email support, we receive your email address and anything you include in the request.
• Advertising: Google AdMob processes device/account identifiers, including the advertising ID where available, IP address, ad and app interactions, and diagnostic information for advertising, analytics and fraud prevention. IP addresses may be used to estimate approximate location.

How information is used and shared

We use this information to generate replies, maintain conversations and balances, confirm rewards, respond to reports and support requests, and protect service security.

Sent messages, relevant chat context and preferences are transmitted to our backend, hosted on Railway, and to OpenRouter and its model-serving provider to generate replies. The current model configuration uses Google's Gemini through OpenRouter. Providers may process information in countries other than your own and apply their own retention and data-use policies. Deleting data from our service does not automatically erase records independently retained by those providers.

Google AdMob receives advertising-related data. Reward verification uses your guest identifier and a reward-request identifier; our app does not intentionally send chat text to AdMob. Google Play Integrity processes app and device information for verification. Support emails are handled through Gmail. We may disclose information where required by applicable law or to investigate abuse and protect users.

Provider information: OpenRouter privacy policy, model-provider data practices, Google privacy policy, and Railway privacy policy.

Storage and retention

• Active guest-account records are kept while the account exists. Server conversation context and preferences are removed after 90 days without activity in that conversation, during routine cleanup.
• Completed request records, which can contain a generated reply, usage records, reward records and reports are normally removed after 90 days during routine cleanup. Unresolved requests can remain while their processing state is reconciled.
• Deleting an account removes its active account record, conversations, saved preferences, reply jobs and reports. Limited usage and reward records may remain for up to 90 days for accounting and abuse prevention.
• Encrypted application backups are scheduled for daily rotation and removal once older than seven days. A minimal deletion journal containing identifiers and deletion times is retained to prevent deleted information from returning during a restore; it does not contain chat text.
• Local data remains until cleared by the app, account deletion, clearing app storage or uninstalling. Local inactive-chat cleanup runs when the relevant app functions are used. Hosting, email and model-provider records follow those services' retention practices. Support correspondence is retained as needed to handle and document requests.

Your choices and deletion

You can clear a conversation from its menu or use Profile → Settings → Delete account and data to delete your guest account. Uninstalling alone does not request deletion of server data. You can also request deletion by email without reinstalling the app. See Delete Account & Data.

Advertising privacy choices are available in the app's settings when offered by Google. You can manage the advertising ID in Android settings and disable app notifications in system settings. Our return-to-app reminders are scheduled locally; they do not require sending you a new bot message.

Depending on your location, you may have rights to access, correct, delete or restrict use of your information, withdraw consent where applicable, or complain to a relevant data-protection authority. Contact us to make a request. We may need information to verify that a guest account belongs to you.

Security and sensitive information

The app uses HTTPS for communication with the service and encryption for application backups. Conversations are processed by servers to generate replies and are not end-to-end encrypted. No system can guarantee absolute security. Avoid sending passwords, payment details or other sensitive information in chat or support requests.

Children and policy updates

The service is not intended for anyone under 18. Contact us if you believe a child has submitted information so we can investigate and address it. We may update this policy as the service changes; the date above identifies the latest revision.

Contact the Shagle Chat App team: ditpolairudteam@gmail.com